free shipping this Week On order over $75
free shipping this Week On order over $75

RETURN POLICY

Return Policy

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange on cosmetic and personal care items.

Returns must be made in writing directly to md@mad-dame.com within 7 days of delivery date quoting order number and reasons. 

No returns are acceptable without DAMED prior approval and delivery instructions for transport. Shipping will be charged. 

 

Damaged goods

Items that arrive damaged, or are incorrectly supplied, are eligible for refund or exchange. 

Please advise us immediately within 7 days of incorrectly supplied, or damaged goods. 

If the fault is visible, you must provide a photograph.

Visual packing damage on arrival of receiving goods should be noted on the consignment when you sign for your goods by the delivery driver when optional.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Additional non-returnable items extend to

Gift cards

Downloadable software products

 

Exchanges

We only replace items if they are defective or damaged.  We will not exchange your items if you change your mind or product didn’t meet your expectations.

If you need to exchange it for the same item, send us an email at md@mad-dame.com and send your item to: Mad Dame, 41 Wittick Street, Bacchus Marsh VIC 3340, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you are located, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Refunds

We do not offer a refund on any item over 7 days after purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at md@mad-dame.com.